Use this section to understand how Hellotext plans, usage, attributed revenue, and billing rules work together.
Most billing questions start with one of three questions:
- What does my plan include?
- Which usage counts toward my monthly bill?
- Why was revenue attributed to Hellotext?
Start with the pricing model
Hellotext uses a results-based pricing model. Depending on your plan and usage, your monthly Hellotext charge is based on the highest applicable billing item for the period.
Keep reading: Pricing model.
For current plan pricing and SMS rate tables, always check the public Hellotext pricing page.
Review plan usage and quotas
Your plan determines what is included, which usage is tracked, and how monthly activity is calculated.
Use the plan usage guide when you need to understand plan minimums, performance fees, SMS costs, variable messaging fees, and how they appear on invoices.
Keep reading: Plan usage and quotas.
Understand attribution
Attributed revenue matters because it can affect results-based billing and reporting.
Use the attribution guide when you need to understand attribution windows, last-click rules, human team participation, cancellations, refunds, and why a sale was or was not attributed to Hellotext.
Keep reading: Sales attribution.
SMS limits for new businesses
Some new prepaid businesses begin with a temporary SMS sending limit while Hellotext reviews sending quality.
Use the SMS limits guide when SMS messages are blocked by a temporary daily limit, or when you need to understand how the review period works.
Keep reading: SMS sending limits for new businesses.