New prepaid businesses can start using Hellotext right away. To protect deliverability and keep message quality high, SMS sending may begin with a temporary daily limit.
If your business is still being reviewed, you can send up to 50 SMS messages every 24 hours. You can continue using the rest of Hellotext normally while this review is in progress.
Why is my account limited?
SMS carriers and recipients respond better to businesses that send relevant, expected messages. The temporary limit gives Hellotext time to review the quality of your sends, including things like:
- Whether customer profiles have a clear reason to receive your messages.
- Whether the content matches your business and the customer relationship.
- Whether messages avoid spammy, misleading, or unusually high-volume patterns.
- Whether your sending behavior keeps opt-outs and complaints low.
This review helps protect your business reputation and improves the chance that future SMS messages are delivered successfully.
How do I know if my business is under review?
Open Settings → Overview and look for SMS limited below the business identification. This status means your business can operate normally but has a temporary SMS limit while Hellotext reviews sending quality.
Hover over SMS limited or tap the label to check the business limit. The explanation shows how many SMS messages you can send every 24 hours; the usual starting limit is 50 messages.
If you reach the limit, the Inbox shows Not delivered · Daily limit reached beside the message. On desktop, hover over the error icon to read the explanation. The reason also appears in writing below the message.
When will my SMS sending limits increase?
Hellotext reviews sending quality as your business sends messages. Once your business is verified, your SMS sending limits are increased and the temporary daily limit is removed.
Business owners and administrators receive an email when their SMS sending limits are increased.
What should I do while my business is being reviewed?
Use the limit for your highest-quality sends first:
- Send to customers who recently interacted with your business.
- Keep messages clear, useful, and connected to the customer relationship.
- Avoid uploading cold or unverified lists.
- Make sure customers can opt out when required.
- Watch replies, opt-outs, and failed messages for signs that your audience or content needs adjustment.
Are credit accounts affected?
No. Businesses on a credit agreement are already trusted through their commercial relationship with Hellotext, so they should not be placed under this temporary SMS review limit.
Frequently asked questions
Can I still use WhatsApp, Instagram, Webchat, Journeys, and the Inbox?
Yes. The temporary review limit only affects SMS sending. Other Hellotext features continue to work according to your plan and channel configuration.
Does the limit reset every calendar day?
No. The limit clears once 24 hours have passed since the last counted send. It does not reset at midnight or restore capacity one message at a time as each SMS reaches 24 hours.
Can Hellotext increase the limit manually?
In most cases, limits are increased after Hellotext verifies sending quality. If you need help or believe your business should already be verified, contact Hellotext support.
What happens after my business is verified?
Business owners and administrators receive an email confirming that the SMS sending limits have been increased. After that, your business can send SMS at its normal account capacity.