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What is Hellotext?
A short overview of how Hellotext uses signals, playbooks, the Inbox, and messaging channels to help commerce teams act on each customer.
How Hellotext works: playbooks, campaigns, and Inbox
Learn when to use playbooks, campaigns, and the Inbox, and how they work together around customer signals.
First wins starter pack
Pick a small set of starter wins that help you prove value before expanding Hellotext across more playbooks, channels, and campaigns.
Launch checklist
Follow this order to get your business ready before your first playbook, route, or send.
Implementation paths
Choose the right setup path for Shopify, Wix, WooCommerce, VTEX, Mercado Libre, WhatsApp commerce, or a custom/API implementation.
Go-live checklist before you send
Review consent, channels, timing, frequency, content, testing, and ownership before customers receive messages.
Measure success in your first 7 days
Know what to review after launch, what not to overinterpret too early, and when to tune, pause, or expand.
Setting up your business
Review the first account, billing, team, data, and channel settings before launch.
Frequent questions
Get quick answers and find the right guide for setup, channels, playbooks, reporting, billing, and troubleshooting.
First launch best practices
Prepare a small, clear, and measurable first playbook, route, or send before expanding.