Pricing, Billing & Plans

Understand pricing, usage, channel costs, invoices, payment methods, and plan changes.

Understand Hellotext's results-based pricing model and the highest-only monthly billing rule.

Understand how your plan rate applies to revenue attributed to Hellotext.

Learn when the variable fee for non-SMS messages becomes the monthly billed amount.

Understand which WhatsApp charges come from Meta and how they differ from Hellotext charges.

Understand SMS rates, plan allowances, and shared or exclusive short codes.

Read the usage summary for a billing period and understand which amount drives the monthly charge.

Find your plan, usage, balance, payment methods, billing details, and monthly invoices.

See where to change plans and how effective dates and prorated charges are presented.

Reconcile usage, invoices, payment methods, plan changes, taxes, and separate channel charges.

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