Understand how your team should manage customer conversations in Hellotext.
Configure how playbooks, journeys, AI Routing, and custom agents hand conversations to your team in the Inbox.
Reduce response times and increase both customer and team satisfaction with a clear chain of responsibility.
Learn how response rules help your team track reply targets, prioritize conversations, and review response health.
Use team roles to adjust the scope of what team members can see and do according to their responsibilities.
